Support
Help, instantly
Search the most common questions, ask our AI, or email us — answers in plain English, no ticket maze.
Getting started
3 answers
Credits & billing
3 answers
Publishing & connected accounts
3 answers
Features
3 answers
Account, data & privacy
3 answers
Troubleshooting
3 answers
Connect
Link TikTok, YouTube, Instagram, Facebook & LinkedIn once, securely.
Generate
Describe it, preview with Enhance, then create in 20 languages.
Publish
Post now or schedule it on the Content Calendar.
Getting started
What is Genreach?
Do I need to pay to try it?
How do I make my first piece of content?
Credits & billing
What are credits?
What do paid plans add?
Can I cancel anytime?
Publishing & connected accounts
How do I publish to TikTok, YouTube, Instagram, Facebook or LinkedIn?
Are there limits on the free plan?
Can I schedule posts for later?
Features
Which features are free vs paid?
I set up Autopilot channels before — what happens to them?
Can I use my own voice or brand?
Account, data & privacy
Which languages are supported?
Are my connected accounts secure?
How do I download what I made?
Troubleshooting
A generation failed — was I charged?
Is there a Discord community I can ask in?
I still need help.
Still stuck?
Reach our team at [email protected] — account, billing and publishing problems are handled there.
Rather ask another creator? Ask the community on Discord — peer help in #help.