Support
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Search the most common questions, ask our AI, or email us — answers in plain English, no ticket maze.
Getting started
3 answers
Credits & billing
3 answers
Publishing & connected accounts
3 answers
Features
3 answers
Account, data & privacy
3 answers
Troubleshooting
2 answers
Connect
Link TikTok, YouTube, Instagram & Facebook once, securely.
Generate
Describe it, preview with Enhance, then create in 20 languages.
Publish
Post now or schedule it on the Content Calendar.
Getting started
What is Genreach?
Genreach is an AI content studio: generate images, videos, scripts, voiceovers and idea lists, then publish them straight to TikTok, YouTube, Instagram and Facebook — in 20 languages.
Do I need to pay to try it?
No. Every new account gets 80 free credits and the core tools (images, slideshow videos, scripts, voiceovers, ideas) plus auto-publishing — no credit card required.
How do I make my first piece of content?
From the dashboard, pick a generator, describe what you want, and hit Enhance to preview how we'll interpret it before spending credits — then Generate.
Credits & billing
What are credits?
Credits are what generation costs. Different outputs cost different amounts (a quick image is cheap; HD or multi-scene video costs more) — the exact cost is shown on each generator before you run it.
What do paid plans add?
More monthly credits, no Genreach watermark, and the premium generators (Content Pack, Motion & Talking-head video, Voice Cloning, Clip Repurposer, AI Dubbing, Autopilot, Brand Kit). See the plans.
Can I cancel anytime?
Yes — cancel from the Billing page anytime; you keep access until the period ends.
Publishing & connected accounts
How do I publish to TikTok, YouTube, Instagram or Facebook?
Connect your account once on the Connections page, then open any finished video and hit Publish (or schedule it for later). Auto-publishing is free on every plan. Instagram connects through Facebook login and needs a Business or Creator account linked to a Facebook Page; Facebook publishing posts to a Page you manage.
Are there limits on the free plan?
Publishing and scheduling are free on every plan, but the free tier has soft volume limits: connect up to 3 social accounts and keep up to 10 posts in your schedule queue. Paid plans are unlimited.
Can I schedule posts for later?
Yes — choose “Schedule for later” when publishing, and track everything on the Content Calendar.
Features
Which features are free vs paid?
Free: images, slideshow videos, scripts, voiceovers, content ideas, and auto-publish/scheduling. Paid: Content Pack, Motion & Talking-head video, Voice Cloning, Clip Repurposer, AI Dubbing, Autopilot, and Brand Kit.
What is Autopilot?
Set a niche and a cadence and Genreach automatically generates fresh videos and publishes them to your account on a schedule, hands-free. It's a paid feature and spends credits as it runs — pause it anytime.
Can I use my own voice or brand?
Yes — clone your voice on the Voices page (with your consent) and set your logo + end card via Brand Kit. Both are paid features.
Account, data & privacy
Which languages are supported?
20 languages with native voice + captions — including English, Spanish, Portuguese, Indonesian, Vietnamese, Turkish, Arabic, Hindi, Russian, German, French, Japanese and Chinese.
Are my connected accounts secure?
Yes — social tokens are stored encrypted on our backend, never shown or shared, and you can disconnect any account at any time. See our Privacy Policy.
How do I download what I made?
Open any item in your Library and click Download — it saves the full-resolution file.
Troubleshooting
A generation failed — was I charged?
No. Credits reserved for a job that fails are returned automatically; check your balance on the Billing page.
I still need help.
Email us at [email protected] and we'll get back to you.
Still stuck?
Reach our team at [email protected].